20 Wordsworth Avenue Bournemouth BH8 9NS
Tel:01202 538760 Mobile: +44 (0) 7506 517519 Email: info@rprodecorators.com
Website: www.rprodecorators.com

R PRO GROUP www.teamrpro.com

Terms and conditions of Client/Customer agreement

1. Document Control and Acknowledgement

This document is not to be shared, copied, shared, screen shot or changed under the Terms and conditions of work agreement for the named Client/Customer having accepted the agreed terms at the bottom of this agreement with R Pro decorators.

Thank you for engaging R PRO Decorators to undertake your current project. Due to the high standards of workmanship we endeavor to uphold, and also that we consider our customer services to be important to us, including the smooth operation of all contracts we undertake, we request please that you do take the time to read fully and then sign our standard terms and conditions. In doing so this ensures that all parties concerned are throughout the engagement, fully versed with all aspects of work undertaken, and that the agreement is fully understood by the client from start to finish of the work concerned.

2. Payment to R Pro Decorators is to be paid in cash or bank transfer only, every 2 days of working and on completion of the job requested by the customer.Our invoice days are Tuesdays and Thursdays weekly when working on a project over a week.

3. Late payment
If at any time during the contract payment is late being paid to R Pro Decorators then a 5% levy, charge, would apply for each day the account remains unpaid in full.

The 5% levy can be applied and added and charged by R Pro Decorators if considered applicable to the person/ business paying the overdue and outstanding invoice. Also, any other charges which may occur or accrue due to late payment can also be applied.

4. Financial payment agreement
During any contracted work which R Pro Decorators is engaged on, should there be any change in the customer/ client/ company own finance situation, creating a potential problem for payment of the contracted work [s] including an inability to pay for any works that are considered ongoing and current, or indeed future works, you are immediately to inform the principal of R Pro Decorators. R Pro Decorators has the right to remove all workforce/ painters at that point with immediate effect, from the site or location and the remaining invoice is to be paid in full as agreed under the current agreement above.

5. Services Access
Health and safety is important to us. Hot water, toilet facility with a door and power will be made available if required by R Pro Decorators. If there is no access for these facilities please let us know prior to contract commencement.Cleaning sink is to be made available for us to use to at all times, to clean brushes and rollers on site, should this not be available please let us know as we can get this arrange at an extra cost to the name client /Named customer.

6. Pets
R Pro decorators will not be responsible for any Home owner’s pets. The owner is to keep all pets safely out of the way of all tools, all paints, all materials and the actual decorators when working at all times as the customer’s pets safety is important to us.

7. Parking
Please stipulate to us where parking access is available for the works to be under taken so we do not interrupt unintentionally anyone’s access. If a parking pass is required please make suitable arrangements or access through security gates for the R Pro decorators. If R Pro Decorators cannot park on site / property, due to not being allowed , no access, management company, or any other reason, an additional Parking charge will be applied on top of our original estimate for each day we work at the location and will be charge to you as extra this includes PIR Number plate Camera charges.

8. Access to location of premises in contract
The customer/ client who engage R Pro decorators are to ensure the following people have been made aware of the intended works prior to commencement date. Owner of property concerned, friends, associated family or anyone else coming to the property, property management companies,caretaker, concierge. Also any relevant next door neighbours if full access to your own property in other areas is required to fulfil contracted work. We recommend giving them as much notice as possible. Also, if relevant, any owners of any neighbouring business and its staff if required, also Building site and inspector if relevant. In the event of R Pro Decorators being on site, willing and able to commence work, should access to the working site/ location be deemed impossible due to circumstances not of R Pro Decorators making, the time lost will remain chargeable to the client/ customer/ business; This is to confirm that R Pro Decorators/ or associated workforce engaged, or indeed any 3rd party which is considered to be required to assist any aspect of R Pro decorators works that form part of the agreed contract, is also allowed access to the property / areas that are being attended to or considered at any time R Pro Decorators are present.

If any works are taking place in or outside your property then any respective business`s and local authority councils and/or/ appropriate management agents should, if need be, be contacted and informed. It is your responsibility to contact them, and subsequently any problems relating to R Pro Decorators carrying out work for your selves in an unauthorized manner is deemed your total responsibility.

If external neighbor's access is needed for works (ladder access, etc ) any plant trimming or removal of bushes is needed for the safety of positioning of ladders etc, the removal is to be agreed and arranged by owner of property and also owners neighbours if required and an extra charge may apply if we need to do this for access.

9. R Pro Decorators workers
R Pro Decorators is fully insured and each individual worker has in addition their own insurance for working, they do not work under any schemes, should for any unforeseen circumstances, a problem occurs and we can’t resolve it with you direct. The individual worker`s insurance will be provided to you if required. Therefore, any possible claim, if appropriate, is not to be placed against the business as this is an agreed working procedure and practice for R Pro Decorators and this fact is being made aware to you so it is clear that you would be submitting any relevant claim against the individual worker if deemed appropriate and not R Pro Decorators.

10. R Pro Decorators team
R Pro Decorators engagement of all work is under the additional understanding that all customers, whether business or private, are at NO time to make any attempt whatsoever to either “poach or engage direct” any of the  working  team or individuals, be it any of the trades or individual team members. All works, as contracted at the time, and any subsequent future engagements must be solely direct with/ and through direct dealings with the R Pro decorators principal. Any attempts thus to deal “directly” at any time with the sub contractors or R pro decorators work force, also propositioning any of the team, requesting individuals phone numbers of the team, will be treated as a reason for cancellation of all works and also breach of the terms of engagement.

11. Customer’s items
It is the customer’s responsibility to remove any moveable item where applicable in any area that we may be working throughout the contract. This also includes curtains, specialist medical equipment if applicable , Personal items in areas working, blinds, radiators (if needed and pointed out), plus outside areas, cars, bikes, garden furniture, garden pots etc. Should the customer/ client request that R Pro Decorators remove such items on their behalf inside or out, then R Pro Decorators can accept no responsibility whatsoever for any damage made to any items or areas damage if moving for the customer. We always cover areas where needed correctly and always ensure items are moved in the correct manner and safely. Please note radiators removal[s] are not the responsible of R Pro decorators and should if required be removed by a suitable qualified engineer [ which we can arrange on your behalf if you so wish which is an extra cost]; R Pro Decorators is also not a qualified electrician and we do not remove these items, light switches, plug sockets or lights, if you would like these removed before any work starts please let us know as we can arrange a professional electrician before any work is undertaken, which is an extra cost between you and the electrician.

12. R Pro Works
R Pro Decorators always aims to hit project schedule timings but sometimes unforeseen problems may effect this other trades, world wide problems, problems found on your project areas, stock and other factors. R Pro Decorators takes no responsibility if the projects over runs due to other trades, air temperature /conditions, for all paint and any other materials drying times used on the project, problems which may occur due to hidden factors beyond our control, access to the property customer / management agent, any other factor that may affect the project.

When undertaking works at the property or area specified, the working areas/ are to be completed fully and ready for the agreed work [s] for R Pro Decorators to commence without any undue delay.

Should the areas concerned not be ready for R Pro Decorators to commence work, including by any other trades engaged by the customer/ client/ then this fact has to be pointed out to R Pro Decorators immediately, as this could or might create a delay in work commencing and /or this may also add extra time or costs from the original agreed works required. R Pro Decorators accepts no responsibility for other trades bad workmanship and their poor finishes;

If a “day rate” has been agreed in contract for R Pro Decorators with you the client/ customer/ company/ then the work will be undertaken in the correct manner for the agreed contract; however if you as the client decide or subsequently choose to “rush the normal correct process” or work that we are undertaking then R Pro Decorators/workers cannot be held responsible should the normal expected standards suffer due to the client requesting and insisting on “normal time frame practises” being disregarded which can and does effect the high quality products that we normally use.

If at any point through the contract you are not happy with the workmanship, or indeed any other issues that you wish to cover, then this is to be pointed out without delay and immediately to R Pro Decorators principal [or engaged work force] on the day of work so this can be addressed without any delay on our part. If you are pleased with the work standards and nothing has been pointed out or indicated during the work time i.e. on the day or completion day, then no subsequent claim can be made or accepted towards R Pro Decorators or our worker[s] and no subsequent [false] attempts to then make such comments can or will be accepted, in an “attempt” to create a non existing and false claim at a later date.See Legal policy at Bottom of R Pro Decorators website for our rights towards false claims etc.

13.R Pro Decorators would like you to make aware of the following which we will not take responsibility for and are not liable for:
We are happy to prepare structural areas for removal i.e stripping of wall paper, removal of plaster / render however when these structural areas are to be removed within the property the works should be undertaken by other qualified professionals within that trade. We take no responsibility if the owner / tradesman has not followed the correct channels i.e. structural engineers report, local planning authority / building inspector, health & safety, not informed or got approval from the management company of the building (flat, house etc), any other associated parties.We will not take responsibility for any problems that may arise from any works taken place or painting and/or decoration of properties owned or overseen by a management company / communal areas / fences or shared walls other areas that may be deemed a shared area if correct permissions have not been authorized and/or granted.

14. Photos, videos,
This is to confirm that photos, Videos are allowed to be taken in the contracted working areas before any proposed works commence; also subsequently during the progress of work and also on completion of the agreed works under contract. Subsequently, some photos, videos may be used for marketing purposes; Should this clause present a problem to you, please confirm to us in writing that this clause concerning any future marketing you wish to discuss, before we commence work. If you choose at a later date that you want the photos etc removing, after already agreeing, then an administration charge will apply.

15. Tester paint pot Recommendations -(your colour Choice)
R Pro Decorators strongly recommends that you buy a tester paint pot of all the colour/s you like and have chosen, before the paint is ordered, to make sure you are happy with the colour you have chosen and would like on the selected area to paint, as we want you to be happy with the finished colour result, as some colours may look different due to being painted on other substrate areas, lighting conditions etc and R Pro Decorators take no responsibility for the colour which you have chosen, and the finished dry colour result. For more information about making a colour choice please see our website under additional info / technical advice. The technical advice on our website will help you with other additional aspects to be aware of for painting projects which we highly recommend to read. Colours are to be chosen by the customer. If the customer decides that the colour choice chosen is not to their liking after the paint has been applied or mixed by the paint company an additional cost will occur for materials and labour if the customer requires the areas painted again. Costs will be agreed before any further works are carried out. When choosing colours for the walls, be aware that colours on the corners of the rooms, edging near where the wall connects to the different ceiling colour or skirting boards colour, can look different due to shadowing, lighting, reflections, texture of the wall or areas and also juxtaposition. If you choose not to use a tester paint pot, you fully except that R Pro Decorators can move on with your chosen paint colour/s & project.

16. Materials are non-refundable
Materials are sometimes non-refundable (normally many paints, as they are often made to order) and are therefore not refundable. In the event of client/ customer making changes or altering original choices, either prior to commencement of contract or during the works, then in the event of paints being used, or opened, again these cannot normally be refunded. This is to make you fully aware so please choose your paint colours and materials required carefully & correctly initially.

17. Materials
In the event of an agreement concerning materials, and the use of R Pro Decorators trade paint account, payment is always to be paid in full by the company and or client, for the said materials, prior to any work being commenced by R Pro Decorators; Furthermore, R. Pro Decorators cannot be held responsible for the safe keeping of any materials. The materials we purchase and use are from an official company. We would like to make you aware that occasionally manufacturer`s  faults do happen with a product and it’s important that you know R Pro Decorators will try and help you contact the manufacturer of the offending product if applicable, so you can deal with AND RECTIFY  the problem if it occurs at any subsequent future date. So you can have total reassurance about your chosen paints and company’s products. Paint conflicts. In certain circumstances, due to the use of different paints, use of a different brand or the original surface not being finished correctly or applied correctly in the first instance by other painting company, a conflict may occur when R Pro Decorators applies new paint. R Pro Decorators does not take responsibility for any conflict that may arise due to this and unless this is brought to our attention upon us providing you with a estimate, an additional cost may apply to rectify the conflict. Materials recommendation; If R Pro Decorators’ have recommended a certain type of material to use and a correct procedure when painting areas (rooms, etc) and the customer chooses a different or alternative material or non correct procedure for painting areas to use, which is not the correct practice method, then R Pro Decorators and the material company will take no responsibility for any faults/ or unsatisfactory resulting finishes at anytime ; Should we then have to rectify said problem created by that decision this will result in additional costs if needed to resolve the problem. R Pro Decorators does not take responsibility for the operations of any supplier conduct or service, any problem with the supplier the customer is to deal direct with them and not R Pro Decorators. R Pro Decorators is not responsible for any products used on any project, as we are not the maker of any products. There are no guarantees with any product used on the project from the (manufacturer) this is standard practice with every paint manufacture .It’s the responsibility of the maker (manufacturer) of any products used and its performance. The manufacturer is completely liable for their own products solely and not R Pro Decorators. The supplier used is responsible for their conduct, delivery's , stock, payments and services and not R Pro Decorators.

18. Any Major Faults found: that needs remedial work which is here not in out list of works walls, ceiling, woodwork, water stain, major cracks in plaster work, peeling from incorrect application from previous application from home owners DIY, painter or any another person. will be charged as extra to the total only if not already requested in the list of works by the customer Specification but only after any such issue has been discussed with you. Any problems not disclosed or found by R Pro Decorators will be charged as extra work.

19. The Substrate
Walls . woodwork, etc of your original building has no guarantees by R Pro Decorators during or after works finished and is the customers responsibility - cracking - peeling other problems can re - occur to to original building which has no responsibility of R Pro Decorators

20. Customers responsibility & helpful guidelines
It’s the customers responsibility to treat all areas correctly to help with the performance of the materials and keep things nice, we have many recommendations here is just a few. Good ventilation, Keep items away from marking walls, Not sticking stickers and other items to walls which have adhesive, Putting big furniture to close to walls, Keeping areas clean, air ventilation systems and vent rooms is essential, after showering to remove moisture from the room, it is essential to have correct air ventilation systems in place and use this correctly. ( example if you have had the bathroom walls painted and it’s not fully tiled ), otherwise you would create your own problems due to lack of ventilation after using showers and baths in the room, due to the moisture still being in the room and its not been vented correctly after use. Which in turn could cause many problems like mould, cracking, flaking, and other problems. Keeping on top of areas in or outside the property which may need attention, Good soffit and guttering in place and in working order. These are just a few examples to help you, there are many more. It is the customer responsibility to keep on top of the correct maintenance to keep things nice not following any of the basic suggestion will potentially cause problems. R Pro Decorators takes no responsibility for problems which could occur due to the original building, subsidence, moisture issues, cracking, flaking, surfactant leaching, peeling, mould, staining, cooking oils from customer use, indoor and out door weather, and many other factors.

20. Wallpapering
If you have feature wall, having the area wall papered may show how out the walls and ceilings are from your original building which we can not change. If the customer has decided to not have the room correctly prepared for wall papering, the customer must take full responsibility for problems which may occur. Wall papering can have other problems shrinking, peeling, defected paper and other issues. R Pro Decorators gives no guarantees with wallpapering due to many factors which can affect the paste and work after a finished project. How the room which is papered is used by customer and locations, air temperature and other factors. If the customer decides to change the wallpaper and labour has started an extra cost will occur in labour should the customer decide to change their mind. Choose your wallpaper carefully.

21. R Pro Decorators Materials accounts
If you are using R Pro Decorators trade account, with the permission from the owner of R Pro Decorators. The account operations and discount between dulux ( akzonobel ) and R Pro Decorators and card is private and confidential. At no time is any customer allowed to try and use R Pro Decorators Account in store or online - R Pro Decorators has the right to charge you if an attempt is made. If you would rather pay normal shelf prices please do so.

22. Payment link from Dulux ( akzonobel ) helpful info
If you have been sent a payment link from dulux ( akzonobel ) before 9:30am Monday - Thursday if you can pay before 9:30am that will mean, products will come to the project on the same day as long as stock is available and will help stop delaying the project. If the payment link is paid after 930am the products will come to the project the next day as long as stock is available. This service is Free. If a urgent item is needed for the job Dulux ( akzonobel ) do a service which come via a 3rd party and and would changer to you. All monies payed is between you and Dulux ( akzonobel ) and not R Pro Decorators what so ever!. see link https://rprodecorators.com/payment-links-direct-fr...

23. Waste / Rubbish
Any work rubbish that is created during the contracted job, for example plastic dust sheeting, marking tape, used filler ,dust sweepings, old wall paper and so on, will be left on site in the correct and neat manner; Should you prefer and require and therefore like R Pro Decorators to dispose for you the resulting “waste and works rubbish created at your premises” then an appropriate additional charge will be applied which does not form part of your current quotation/ agreed price (please note Blinds, curtains, poles, window dress, there is an extra charge for disposal). All empty Dulux paint tins which are used on the contract can be collected by arrangement through R Pro Decorators Free of charge; [please request this if required]

24. R Pro Decorators operations
R Pro Decorators takes no responsibility for problems, which may occur during any job and effect the operation of any job or timings due to national problems and unforeseen circumstances. Stock supply for materials, covid, sickness, family emergencys, air strikes, petrol supplies, war and any other areas which might effect any job. Guidance & Understanding on Time frames https://rprodecorators.com/guidance-understanding-...

25. R Pro Decorators Job cancellation rights /
R Pro Decorators has the right to cancel a contract at any time; Should any payment having been paid in full by the client/customer, an appropriate refund will be made to you in full for any labour which has not occurred or been carried out at the date of such cancellation, also all materials which have been paid for will be left with you only if the next part of this information is not broken in this section . R Pro Decorators has the right to cancel should the customer be aggressive, violent, discriminating, Try to micro manage any team member, damage our work, rude, propositioning any of the team, late payment, contradicting, devaluing our hard work, lying to the principal or 3rd party team member, fabrication for job benefit, trying to use R Pro Decorators account without the owners permission, requesting individuals phone numbers of the team,Customer rushing the job and request for this fact, unwilling, demanding ,sharing information to a 3rd party Via (emails,text,whatsapp, screen shots, photos, videos etc) with out R Pro Decorators permissions. Break R Pro T&CS or any criminal behavior (no refund will be given if already paid for labor not worked due to the conduct of the customer/ or 3rd party person)

26. Wellbeing operations
R Pro Decorators supports Mind Dorset charity and all of its team members.Please be aware that no R Pro team member is “on call” 24/7 within this business for any project, and is therefore not contactable via either e-mail, what’s app, or phone calls after our normal working hours...We do take immense pride in all our projects concerning our team members overall care & wellbeing, their personal time, and their welfare whilst working with our business, – so, as such, please respect at all times, our personal time out of business hours. Someone will be in touch & contact during normal business hours.“Working smarter and bring respectful to others.”

27. Customers personal engagements / Arrangements
R Pro Decorators takes no responsibility for problems where the customer has decided to put extra stress or cause issues due to the customer arranging personal events, friends’ other engagements during the works which R Pro Decorators has been instructed on and in the working areas. R Pro Decorators strongly recommends not to make such arrangements during any job which we undertake until the project finishes doing such arrangements will add on time to the works and extra Labor and will cause unnecessary problems.

28. Customer conduct
The name customer is to be respectful to all Team members at all times during the project and after. Should the name customer instruct or involved anyone else (family member, partner, staff member, friend, builder, project manager, anyone else ) into the project, The 3rd party is to follow all of our R Pro T&CS which is covered in this document ,should this not be followed R Pro Decorators Job cancellation rights apply and my jeopardize your project and moneys, due to their conduct towards all and any Team members.Photography & Recording, Clients must not photograph, film, or record any member of the R Pro Decorators team at any time without prior written permission. Unauthorized recording may breach privacy and data protection obligations and will not be permitted. No Micromanagement, Clients must not micromanage, oversee, or continuously direct any team member while work is being carried out. Respectful Behavior Aggressive, abusive, intimidating, threatening, or inappropriate behavior will not be tolerated under any circumstances. No Interference With Work Clients must not direct, supervise, or interfere with trades while work is in progress. Any concerns or feedback must be raised with the appointed project lead at agreed review points only. Materials & Pricing Material prices are set by suppliers and may vary due to market conditions. R Pro Decorators has no control over manufacturer or supplier pricing. Any significant changes will be communicated where applicable. Financial Discussions Clients must not discuss personal financial circumstances, complain about costs, or apply pressure regarding pricing with any member of the team. All cost-related discussions must be directed to management only and agreed in advance. Requests for additional or extra works are subject to separate pricing approval. Breach of Conduct If this Code of Conduct is breached, R Pro Decorators reserves the right to pause or terminate works immediately. In such circumstances, all deposits paid will be retained, and any completed works to date will remain payable in full.

29. Designer & Architects
If the customer has instructed a designer of architects for the project, R Pro Decorators is allowed to charge the customer extra if the party included has been instructed, due to the added work a designer of architects adds to the job (drawings, measurements, technical information etc)

30. Customer Job cancellation
If for any reason, you have decided not to proceed with the agreed contract of works, your full deposit will be forfeited and is fully kept by R Pro Decorators. If the the client/ customer has paid for the job in full and the job is underway, then a refund will be made to you in full for any labour which has not been undertaken and all materials which have been purchased & paid for, will be left with the customer, or returned if possible be by the ordering company. [In this case, there may be a small return of goods charge or non refundable on certain items. please note if cancellation is made after midnight of the (10th ) business day before the project starts, then R Pro Decorators will retain 50% of the total price and 100% full deposit.

31. R Pro Decorators outside Board Branding
Normally when undertaking contract/ work, it is customary to position [temporarily for the duration of the work] our R Pro Decorators board, flag , banner, which assists in any required ongoing deliveries etc of any materials to the location of work; Unless otherwise notified by the client/ company that this is not possible, or if there is a “preferred position” for such a board, it will be considered that the display of such a temporary board by us during the working period, to be agreed and acceptable as part of the contract;

32. R Pro Decorators details
are not to be shared for marketing purposes or via Social Media at any time. R Pro Decorators will not share any of your details for marketing purposes to any other business, nor sell or pass your details to any third party. Your personal details which include email, phone number and address will only be used for the project you have requested R Pro Decorators to engage in. please note your details will only be passed to a third party if you have requested this by either email or verbally to the owner of R Pro Decorators to help with your current project.

33. Website- R Pro Decorators takes no responsibility if their website is hacked by professionals, Cyber spiders, or via professional programme’s created by hackers or any other parties – whilst R Pro Decorators does have security measures in place to protect details, and our website is created by a 3^rd party professional company, we cannot guarantee that this will always work due to the constant changes on the world wide web. R Pro Decorators legal info is as at the bottom of R Pro decorators website home page, on the conduct of using the site, information, copyright, hacking and other useful information about the site.

34. Keys and Alarm Codes
If you are giving the owner of R Pro Decorators keys only, please be reassured that the owner of R Pro Decorators is Ex Military and takes security very seriously, if you have a alarm fob or code please let us know.

35. Security
If the customer leaves areas unsecured, windows left open, doors unlocked and so on, which may put R Pro Decorators tools at risk for being stolen or are Stolen inside or outside the property by other trades instructed by the customer or any 3rd party or any other person. The Customer will be billed for the missing items to be replaced. R Pro Decorators takes security very seriously. R Pro Decorators may require access to wi-fi at project location for security items we connect as a temporary measure during a project. (if this is a issue for wi-fi - codes / wi-fi access please let us know)

36. WhatsApp Messenger
R Pro Decorators may use / or create a what`s app group for your project, to keep you updated.
Other trades involved, within the project may be on the group to keep everyone updated. Please note if you are on this group it will not necessarily mean you shall be responded to immediately due to the nature of the business of construction. If you don't want to be added to the what`s app group project please let us know. Any messages (text, whatapps) are not to be shared from R Pro Decorators with any 3rd party with out the Owners permission.

37. Other trades
R Pro Decorators takes no responsibility for any others trades / workmanship / timings / who are working on the same project as R Pro Decorators which the customer has instructed us on. It is the customer's responsibility to check other trades workman ship and that they are happy with their own work from other trades. Please be aware if you have instructed a 3rd party trade and they have stated that ("it's OK the decorators will sort it ") they maybe an extra charge from us if we are needing to correct their work. If the customer has instructed other trades, businesses or companies and may effect our work, times, which we have already done or work to do, extra charge will apply, which will be discussed with the customer before extra cost and works takes place. Other trades or installation of new items in areas. Should a other trade damage our work after works has completed or during works and should you wish us to correct and repaint please be aware there is an extra charge for works.

38. Sealants / Silicone – R Pro Decorators recommends having silicone on certain areas on some contracts. Should this be requested by the customer, R Pro Decorators would normally recommend this for areas within a property which connects to outside external areas, for example, window Frames, window sills, doors frames, tiled areas, if needed to enhance a project. If this is required we can provide you with a contact to do this work for you, to which you can deal with direct and is an extra cost with the other chosen tradesman. R Pro Decorators can do this if required for an extra cost also. R Pro Decorators gives no guarantees that the silicone will not fail.

39. R Pro Decorators Working day if on agreed day rate:
8am = 4pm with breaks or we will work 7am - 2pm or 8am - 3:00pm ( if not taking a x3 30 minutes morning break & lunch break towards a 8 hours day) we normally work with out taking breaks as this helps towards the working operation of the day of 7 hour working day / R Pro Decorators Working day is arranged by operations of R Pro Decorators, also we may decide to work extra long on certain days and shorter on others so our total hours or hours working week which depending on the job are correct. We also deduct hours from any other work which is needed for the job, out of hours or collections and such like of work. This is all depending on the R Pro Decorators operations and decision. R Pro Decorators dose not work on a hourly rate, should we be finish early on the day due to the operations of the job , this is the nature of the business and no refund will be applied for hours not worked as you are also paying for the expertise & knowledge.

40. Patch wall painting and touch up painting
Please note some types of colours and paints will not “touch in” and if you request this to be done, it may, or may not, show where the area was painted depending on the areas, paint, colour etc. “Touch in” with paint can also sometimes successfully be fine with no difference.

41. Profiling
If the customer changes profiling during the project, or after the project finishes, or at a later date, R Pro Decorators will charge extra if hidden areas are now requested for painting. Example (small light sockets, switches, light fittings, carpet to flooring, radiators and so on)

42. Leveling
R Pro Decorators takes no responsibility whatsoever for the customer {s} original wall leveling or ceiling leveling. If you decide to have a feature wall in either wall paper or paint or paint colours, this can show and out point out the original building works, which you have, which might not be straight and can only be resolved with major building works.

43. Wall only painting
If you have requested for just a wall, or walls to be painted please be aware, it is not normal practice to just paint wall/s only, you would normally paint ceilings, Walls, skirting boards in the same room when undergoing a project. If you so choose for a wall only to be painted, be aware there may be a colour difference due to new paint being applied on some areas, other defects which may stand out.

44. Wall painting onto lining paper
R pro Decorators takes no responsibility whatsoever if the walls have lining paper on already or are having lined. Bubbles, blistering, line joints or patchiness may occur after painting due to having lining paper on the walls.

45. Customers original plaster work, or new or indeed any plaster work within the project/ contracted areas for painting.
R Pro Decorators takes no responsibility whatsoever for the customer {s} original plaster work or ceiling levels within any property contracted / engaged to work on, when applying the customers chosen paints Trowel marks from incorrect application from the plaster can show even more on the paint work (Ceiling or walls) which cant and wont just disappear when paint is applied see more on this here https://rprodecorators.com/service/technical-advic... ( under plaster work from your plaster). We would like to point out that when “cutting in” with the paint on the wall to the ceiling edge, it may occasionally indicate and show that your ceiling is not level, this can happen in some cases but not all; Accordingly, we highly recommend that you choose a suitable colour to allow for this factor if present, before any project is undertaken, particularly when choosing a colour for a ceiling which is out and not level. Example white, when ceilings are painted and walls are this colour (white) the ceiling leveling is very much more diminished and therefore less noticeable.

46. Original plaster work when filling holes in walls, There are many types of plastering works which you can find in old and new properties, we would like to point out, towel marks can be seen after painting due to incorrect when areas are filled, where needed, there may be a difference in surface areas once filled and sanded, this is often due to the areas being filled, and thus it may show, where the areas were filled due to original plaster work being different to the newly filled surface, once it has been painted; This sometimes can happen, depending on your original plaster works condition, or the render. In normal cases you would not see the original holes where they were filled, & the area once painted. Original plaster work walls being painted, in some properties some of the original plaster work is and can look different on areas of the wall, which again sometimes may show when painted depending on colour, light or due to the substrate being different from the plaster work. In most cases when walls are freshly painted it does not show, but we would like to make you aware of this fact as we are always transparent in all we discuss with our prospective customers before any contract is undertaken.

47. External Painting & Decorating; Due to this being outside work and weather dependent, on the days painting commences, if the weather is fine then work will be undertaken, when agreed. However, if on any day we are unable to paint due to rain or any other weather conditions prevailing, then R Pro Decorator’s do not charge for that specific day if a day rate has been agreed; We would just move the day until the correct weather commences and is good enough for the correct application for the paint to be applied. Should it rain start at the point during the day, that day will still be chargeable if we have turn up to work. R Pro Decorators are not responsible for any bad weather conditions and if any rented scaffolding, platforms or hydraulic hoists have been rented by the customer for the project, R Pro Decorators are not responsible for the extra time, or costs which may occur on the project for such items as a scaffolding, platforms or hydraulic hoists or any other items required to do the project in a safe manner. R Pro Decorators are not responsible for any external products used on external works. R Pro Decorators take no subsequent responsibility for the weathering or resulting conditions at any time for all the areas, or property, before and after any painting and decorating has taken place, due to all weather conditions, external draining systems on properties or other areas, trees and plants, living near the sea, including other properties nearby and any other factor which could or might affect the work that has taken place and been undertaken.

48. Guarantees – due to the nature of the work, business, customer over heating or under heating property, air, footfall, human nature, natural weathering (sea, rain, storms wind, heat, cold etc), uncontrollable events which can sometimes occur, any areas undertaken for painting, or areas fixed like peeling, flaking, property instillation, walls which are cold or holding water, issues coming from outside to property to inside, cracking, plaster screws popping, plaster work or any other work on the project R Pro Decorators does not give or provide any guarantees to any products that might be used on any project (peeling, flaking, crack reoccurring, plaster screws popping or cracking may return) or workmanship.We would also like to point out, that we are not employed by The Dulux Paint company. So any project which we undertake, and which the principal of the business is working on, falls under the contract and terms and conditions applying and agreed with R Pro Decorators for all customers and contracts.

49. Management companies for flats and houses
If your property has a block management company and there are a stipulations of working on site, including working times, access, noise situations, vehicle parking etc, this is to be pointed out initially by the customer, before any work takes place, and we would like to point out this may affect your original estimate, due to actual work timings being a shorter day due to the management company rules and regulations that may have become apparent. If the Management company , chairman, directors, Concierge, Neighbor's, or anyone in the block effects our work and operations there will be an extra charge.

50. Sound
R pro Decorators may use tools during a project, which makes noise, Mirka, hoover, Drill, cutting tools etc. Please beware that the highest sound any tool makes is 70DB which is the comparison sound to a Vacuums , traffic noise - if we cannot use these tools or there is sound working limits, please make us aware before any project under takes by R pro Decorators.

51. Religion
If your religion has a Celebration day which effects working times, access, this is to be pointed out initially by the customer, before any work takes place, and we would like to point out this may affect your original estimate.

52. R Pro Decorators Step by step before we begin any project; This is to confirm that I have received R Pro Decorators Step by step guide by either via Text, or verbally by R Pro Decorators, or e-mail or alternatively that I have read on R Pro Decorators website.

53. Customer project management
If the customer is project managing the job which R Pro Decorators are instructed on, and the customer is not organizing the other trades and fittings in the correct manner, which could affect the work schedule, timings and material costs, for R Pro Decorators, please note there will be an extra charge from R Pro Decorators, if we are having to go over work, which has already been completed by us, sorting out other trades mess or workman ship, damage made by other trades, extra time made due to the work flow not being in the correct order from customers project and making more time for R Pro Decorators work flow.

54. Change of working hours or requirements needed by customer schedule
If at any time you choose to change or alter the initially agreed working hours, or shorten the original working hours or extend working hours schedule for your requirements which are considered necessary during the contract, then any such change may affect your original estimate and initial indicated price. Any additional changes of relevant information, discussed with you before these changes may affect the agreed price or day rate.

55. Woodwork or Fixing
If at any time you choose or require R Pro Decorators to fix skirting boards, shelving, mirrors, toilet roll holders and other items. This price is to be agreed before work takes place or maybe an extra cost. It is the customer responsibility to find out what is within the wall (water pipes, electrical wires, obstructions, anything which could affect the area of drilling) It is the customer`s responsibility to find out, if the wall can hold the items requested. R Pro Decorators gives no guarantees for the drilling or fixing of any item, which might fail. The customer excepts that the original wood work for painted areas can only look so good due to being original wood work in place, new wood work not installed correctly, old, or damaged, cracked or dented, without replacing woodwork areas for new with a good carpenter.

56. On behalf of someone else / Customer project
If you are instructing us to undergo a project on behalf of someone else, R Pro Decorators would like to make you aware that our terms and conditions fall under the person / company who instructed us for the project and that the 3rd party is made aware that your instruction is under your name or company and that R Pro Decorators, will be working for the named person or company for these terms and conditions. You therefore should let them know about any of the factors pointed out on these contractual terms and conditions.

57. Covid 19 guidelines when R Pro Decorators is working
This is to confirm the customer is responsible for their own safety and well being.
R Pro Decorators, will,

• Only carry out work, if you and everyone in your home are COVID-19 symptom free
• Frequently cleaning objects and surfaces that are touched regularly by you or any 3^rd party
• Regularly hand washing and use of hand sanitizers
• Limit the access needed in other parts of your property, if we are working in that room
• Cleaning and sanitizing surfaces, that you have used
• Following the latest guidance on social distancing
• Use your own PPE, Maintaining 2 meter social distance as far as possible
• Identifying any vulnerable members of the household and discussion of ways to reduce contact. Work should not take place should anyone in the household is being shielded.
• Informing decorator / R Pro Decorators, immediately of any symptoms from any household members / you, that now require isolation.
• Identifying safe areas for access to drinking water, hand washing and bathroom facilities.
• Maintaining clear communication should things change during duration of the work.
• Wear a face mask when near R Pro Decorators
• Be in another room away from R Pro Decorators working areas

58. All projects fulls under the name R Pro Decorators, not dulux, dulux select or any other name apart from R Pro Decorators.

59. Consent / Vulnerability & Understanding
This is to confirm the customer are of legal age and have full capacity to understand and agree to the services, terms, prices, and conditions set out by R Pro Decorators. By approving the quotation and signing this agreement, the client acknowledges that they fully understand the scope of works, pricing, and any associated terms before giving consent to proceed.

60. Working at height
Should an area of the project not be reachable or dangerous for anyone working in the area, by normal means from a step ladder or hop-up for us to work, and scaffolding, tower, trestles other means maybe needed there is an extra charge to the named customer for safety reasons.

61. AI (chatGBT)
While AI tools can provide general guidance and suggestions within the construction and decorating trade, they do not replace real-world experience. At R Pro Decorators, we rely on over 20 years of hands-on expertise to ensure every project meets professional standards. AI-generated information may not always be accurate, up to date, or suitable for specific site conditions. For reliable, practical, and safe results — always trust qualified professionals with proven industry experience.

R Pro Decorators on Completion of Contracted work;
When undertaking any work [s] for a client or company, R Pro Decorators will require all clients to sign our “completed works form” which confirms that all the respective areas that formed part of the work required schedule, have indeed been finished and completed to a standard that you are indeed happy with. Also that it is also agreed that any subsequent “snagging” requests if applicable, only relates to the areas and original work locations that formed part of the original work contract.

Please Note;

When examining certain specific areas and various surfaces at the time of initially “quoting” and supplying of an estimate of the work concerned, it can at times prove difficult to be precise when new paints are applied to very old surfaces, old paint if being left, old plaster work, or even old wallpapers if again being left at the choice of the customer at the start of any work.

So, if there are any hidden defect [s] that subsequently after normal application materialise or come to light, the customers will at that stage be notified. Dependent on what is at that point required, in terms of extra materials, time and or work involved, to correct the identified issues, this will be fully discussed and agreed with you before proceeding further. Mould and fungus are considered a naturally occurring organism that we as contractors have no control over; the contractor will not be liable for recurrence or growth of any form or type of mould or fungi. [This of course does not apply if previously covered in detail on the initial estimate/or quotation.

This is to confirm that you understand and agree with the R Pro Decorators legal rights, which can be found at the bottom of R Pro Decorators website

Finally we would like to take this opportunity to thank you for engaging and instructing us at R Pro Decorators, indeed we do hope that you will become one of our many regular and satisfied long-standing customers in the future;

Date: 19.7.2022
Customer Name: Lale Dormer
Address: Flat 14 The Point, Marina Close, Bournemouth BH5 1BS
Mobile: 07889772117
Phone number: 07889772117
Email: tulip112006@yahoo.co.uk

R Pro Decorator Rate: £405 set_price
Materials Discount: yes_using_r_pro_decorators_account
Materials to be paid by: r_pro_decorators

This Contract Falls Under: R pro Decorators
How We Found R PRO Decorators: word of mouth

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Client Information
Signed on Thu Jul 21 2022 15:39:55 GMT+0100 (British Summer Time)
IP Address: 151.227.43.128